Wow, I’ve been talking about facebook a lot recently. I’ve been hearing this argument a lot about the redesign:
- Here is some evidence that users hate the new design
- But users have hated every redesign of facebook when it was first rolled out
- And eventually users learned to love it
There’s an implicit logical fallacy in this: Just because some users hate good redesigns because they’re change-phobic, does not mean that hating it is evidence for it being a good redesign. Unfortunately, facebook as a culture has learned to ignore user feedback until it gets to the point of overwhelmingness for precisely this reason. Mark my words, this rebellion is not going to be quelled like the last few were because they really are pointing to systematic failures in the design.